Entry ID Missing? You Can Still Receive 50 Fuel Points.
Don’t throw away that receipt! If your code is smudged or missing, follow these 3 steps to enter the survey manually.
Select “No Entry ID”
Visit the official portal at www.kroger.com/feedback. Look for the question: “Is there an entry ID on your receipt?” and simply select ‘No’.
Enter Store Details
You will need 3 pieces of info found at the top of your receipt:
• Store Phone Number
• Date of Visit
• Time of Visit
Complete & Claim
The survey will now begin! Provide your candid feedback on the store experience. At the end, you will be asked to connect your Loyalty Account (Alt ID).
I know online surveys can sometimes feel fake or glitchy, so I decided to test Kroger Feedback one myself using my receipt from recent grocery run.
I entered the 18-digit entry ID, Date, and Time of visit. I almost spent about 5 minutes sharing my feedback and rating the store experience. Kroger CSAT survey asked simple questions like: “Was the produce fresh?” and “Did the cashier greet you?”
It actually felt good to give honest feedback. I mentioned that the deli counter was a bit slow, and I like knowing that my local store manager actually reads these reports to improve things for next time.
The payoff? Within few hours after I finished, I checked my app, and the 50 fuel points were added.
- ✓ 50 Fuel Points (Direct to Loyalty Card)
- ✓ Zero Spam: They didn’t spam my phone number (Loyalty card connected).
Locate Survey Entry Information
Kroger Receipt Expiry Check
Check if your receipt is still valid for the 50 Fuel Point bonus.
Steps to Complete the Kroger Survey at www.kroger.com/feedback
Time needed: 5 minutes
Guide to complete the In-store/Pharmacy survey online at kroger.com/feedback and win 50 fuel points.
- Locate the Entry ID, Date, and Time:
On your cash register receipt, at the bottom, you can see a 18-digit Entry ID, the time of visit, and the time of visit.
- Access the official portal:
Navigate to the Kroger CSAT survey official portal at www.kroger.com/feedback. Do not worry that it redirects you to Qualtrics.com. It is an official survey hosting partner for Kroger.
- Entry path selection (with/without Entry ID):
If your receipt doesn’t have an Entry ID, choose the ‘NO’ option on the screen. Otherwise, choose ‘YES’ to continue.
- Validate your purchase:
Enter Entry ID, Date of Visit, and Time of Visit if you have the Entry ID on the receipt.
- Provide feedback:
Answer the Kroger survey questionnaire on your recent visit. Make sure you choose quality feedback over fluff. Try to improve the store experience.
- Get 50 fuel points:
To receive 50 fuel points directly loaded to your account, provide your Loyalty card number or Alt ID/Phone number connected to the account.
KrogerFeedback Rewards
Expert Tip: The “4x Points” Hack
The Strategy: Kroger offers “4x Fuel Points” on Gift Cards every Friday–Sunday.
- ✓ Buy a $100 Gift Card (Amazon, Lowe’s, etc.) at Kroger.
- ✓ Earn 400 Fuel Points instantly.
- ✓ That equals 40¢ off per gallon.
The “Value Exchange”: Why Kroger Pays You
Your receipt data is worth more than gold. Kroger trades 50 Fuel Points for your operational insights. Here is exactly what each side gets from the deal.
- Fuel Savings: 50 Pts = 5¢ off/gallon. On a 35-gallon fill-up, that’s $1.75 cash value per survey.
- Better Stock: Reporting “Out of Stock” items triggers inventory alerts to refill shelves faster.
- Staff Rewards: Positive ratings help your favorite cashiers earn internal recognition and bonuses.
- OSAT Score: The “Overall Satisfaction” metric used to grade Store Managers (and decide their raises).
- Free Auditing: You act as a “Secret Shopper” for free, saving them millions in consultant fees.
- Leak Prevention: Your feedback helps them spot checkout inefficiencies and training gaps.
Vital Step: Don’t Lose Your Points
At the end of the survey, you MUST enter your Alt ID (Phone Number) or scan your Plus Card. If you skip this step, the 50 points cannot be retroactively added to your account.
FAQs
Yes, your personal feedback is used for improving customer service and is kept confidential. If you choose to enter the sweepstakes, your contact information is collected for prize notification purposes only.
A valid receipt with the required information is necessary to participate in the survey and receive the fuel points. It’s a good practice to take a photo of your receipt if you plan to take the survey later.
It can take up to 48 hours for fuel points to appear in your loyalty account. Check your balance on the Kroger app.
Currently, the feedback survey linked on receipts is intended only for in-store purchases.
Kroger uses customer feedback to identify areas for improvement across its stores, including product selection and availability, customer service, and store cleanliness.
The Kroger Fuel Points program is a loyalty system designed to help shoppers save money on gas. You earn one fuel point for every $1 spent on most groceries. You can earn 2x fuel points on most gift card purchases. You can redeem up to 1,000 points at once for a discount of up to $1.00 off per gallon at Kroger Fuel Centers. Read FAQs here on the official Kroger.com fuel FAQs page.
Kroger only accepts surveys via the online portal, which is available on the receipt. Don’t fall for scams.
Need Help? Contact Kroger Support
Direct lines for missing fuel points, loyalty card issues, and survey errors.
(1-800-576-4377)